Customer Engagement Assistant

Are you looking for a career that moves as fast as the world around you? At Stagecoach West Scotland, we don’t just move millions of people from A to B—we connect communities, and as a Customer Engagement Assistant, you are the heartbeat of that connection. This isn’t just another customer service role; it is your opportunity to become the voice, the personality, and the problem-solver for one of the UK’s most iconic travel brands. If you are a natural communicator who thrives on making a genuine difference in people's daily journeys, we want you to help us shape the future of our passenger experience.

In this dynamic role, you will be the primary point of contact across a diverse digital landscape, including webchat, email, social media, SMS, and telephone support. We are looking for someone who is tech-savvy, empathetic, and ready to turn challenging situations into positive outcomes. While we are transparent that this is an entry-level position, we view it as a launchpad for your professional growth. You will gain invaluable experience in corporate communications, conflict resolution, and brand management, all while working with a supportive team that values your input. If you are ready to kickstart your career with a company that truly values its people, join us at Stagecoach and help us keep Scotland moving.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.