Customer Experience Associate I

Are you ready to jumpstart your career while making a tangible impact on the lives of others? As a Customer Experience Associate I at Conduent, you will serve as a vital link for the State of Iowa, providing essential support to Medicaid members who rely on our services every single day. This is more than just a call center role; it is a unique opportunity to join a global team that partners with Fortune 100 companies and government agencies to deliver mission-critical solutions. If you are a problem-solver with a passion for helping people, we want to provide you with the platform to thrive and turn your professional potential into real-world results.

We believe that your individuality is our greatest strength, which is why we cultivate a supportive, remote-first environment where your voice is heard and your contributions are valued. In this Tier 1 support position, you will receive comprehensive training to build your communication skills, empathy, and professional expertise, setting the stage for long-term growth within our organization. Whether you are a recent graduate or looking for a meaningful career pivot, Conduent offers the perfect balance of independence and mentorship. Join us, embrace the challenge, and help us create exceptional outcomes for the millions of people who count on our support.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.