Customer Experience Manager- Charlotte,NC

Are you ready to shape the future of service excellence at a global leader in premium surfaces? Caesarstone is seeking a dynamic and ambitious Customer Experience Manager to join our team at our Charlotte, NC headquarters. This is an incredible opportunity for an emerging leader to step into a high-impact role where you will oversee the pulse of our Order Fulfillment Support Center. You will be the driving force behind our service culture, mentoring a talented team and ensuring that every interaction reflects the premium quality and innovation that the Caesarstone brand represents worldwide.

In this role, you will report directly to the Vice President of Operations – North America, giving you a front-row seat to high-level strategic decision-making and operational excellence. We are looking for a forward-thinking professional who thrives in a fast-paced environment and possesses the natural ability to inspire teams, whether they are working alongside you in Charlotte or operating remotely across our North American regions. If you are passionate about optimizing workflows, elevating customer satisfaction, and launching a career that blends leadership with operational strategy, we want to help you build your legacy here at Caesarstone.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.