Customer Experience Specialist

Alton Lane is actively recruiting for a Remote Part Time Customer Experience Specialist Weekend shifts. About the job Alton Lane is actively hiring for Customer Experience Specialist for our growing Customer Experience Department as we are growing rapidly. We are actively hiring a team member to work 16 hours each week with a set schedule of Saturday and Sunday 2:00pm-10:00pm EST A Customer Experience Specialist is passionate about developing new processes, organization, supporting a team, and …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.