Customer Experience Supervisor

Are you ready to launch your career with a global industry leader that truly keeps the world working? At Grainger, we are looking for a dynamic and motivated Customer Experience Supervisor to join our onsite team and help us deliver the world-class service our 4.6 million customers rely on. This is an exceptional opportunity for a recent graduate or early-career professional to step into a leadership role where you will mentor a dedicated team, solve complex challenges, and contribute to a purpose-driven culture that values innovation and deep customer expertise.

In this role, you will be the heartbeat of our customer service operations, ensuring that every interaction reflects Grainger's commitment to excellence. You will gain hands-on experience in leadership, process improvement, and strategic problem-solving while working alongside industry experts. If you are a high-energy individual who thrives in a fast-paced environment and wants to make a tangible impact on the efficiency of businesses across North America, we invite you to build your future with us. Join the team at Grainger and help us set the gold standard for customer experience every single day.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.