Customer Relations Representative - State Farm Agent Team Member

Job Description Job Description Benefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Company parties About our Agency: Our agency has proudly served the community since September 2007 and is a close-knit team of four full-time members. We’ve built a strong foundation focused on consistency, service, and long-term growth. Our office culture is positive, encouraging, and growth-f…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.