Customer Service Administrator

Are you a motivated professional looking to launch your career with a dynamic, faith-based organization? On Shelf Marketing Group (OSMG) in Cincinnati is seeking a proactive Customer Service Administrator to join our team as we continue to provide top-tier brokerage services for our primary partner, Kroger. We are looking for an energetic individual who thrives in a fast-paced office environment and is ready to take ownership of their role. If you are a graduate or early-career professional who values integrity, collaboration, and high standards, this is your opportunity to grow with a company that truly prioritizes its people and its mission.

In this multi-faceted position, you will be the backbone of our daily operations, ensuring that our client needs are met with precision and excellence. You will have the chance to sharpen your communication skills while managing tight deadlines and coordinating essential administrative workflows. Because we believe in the power of in-person collaboration and team culture, this is an on-site role where your initiative and ability to take charge will be celebrated every day. If you are ready to hit the ground running, solve complex problems, and make a tangible impact on our business, we invite you to apply and become a key player at OSMG.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.