Customer Service Advisor - 6-month FTC

Are you ready to wake up your career and help the nation get a better night’s sleep? At Dreams, we are more than just the UK’s most trusted bed retailer; we are a team of passionate people dedicated to helping our customers find their perfect sanctuary. We are currently looking for a vibrant, motivated Customer Service Advisor to join our team in Loudwater on a 6-month fixed-term contract. This is the perfect opportunity for a graduate or someone starting their professional journey to gain invaluable experience in a fast-paced, supportive environment where your personality and communication skills truly shine.

In this role, you will be the friendly face—and voice—of the Dreams brand, turning challenges into solutions and ensuring every customer has a seamless experience from their first click to their final delivery. You won't just be answering queries; you will be building genuine relationships, collaborating with a brilliant team, and contributing your own ideas to help us keep improving. If you are a natural problem-solver with a passion for helping others and you’re looking for a role that values your energy as much as your talent, we want to hear from you. Let’s make every customer experience a dream come true.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.