Customer Service Advisor

Are you looking for a career that combines professional growth with a truly supportive team culture? Ardent Credit Services Ltd is growing, and we are searching for a motivated, empathetic Customer Service Advisor to join our award-winning team in Kirkby. As a leading name in the debt recovery and credit management sector, we partner with some of the world’s most recognizable brands, providing you with a unique opportunity to gain high-level experience in a fast-paced, dynamic environment. Whether you are a recent graduate or looking to start your professional journey, we provide the training and encouragement you need to succeed.

In this role, you will be the voice of our company, engaging with customers to find positive, fair solutions while representing our reputation for excellence. We pride ourselves on cultivating a friendly, inclusive workplace where your hard work is recognized and rewarded. We offer a highly competitive salary of £27,100 – £31,372 per annum, complemented by a non-contractual bonus scheme that rewards your dedication. If you are ready to kickstart your career with an industry leader that values its people as much as its performance, we would love to meet you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.