Customer Service Advisor

Location: Glasgow Skypark. Sky Park 1 | Level 2 | 8 Elliot Place, Glasgow, G3 8EP Salary: £28,267.20 per annum Contract Type: Permanent. Hybrid working contract. Training fully office based for 8 weeks. Hours: 40 Hours a week, Monday - Friday shifts between 8am - 6pm. No weekend hours. Capita is seeking Customer Service Advisors (2 roles available) to be part of our vibrant team, on a key Financial Services contract based in Glasgow. You will be responsible for assisting customers with queries …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.