Customer Service Advisor

We do what we say! That's why we need people like you to help us deliver on our promises. People who enjoy getting things done! At Clancy, we're proud to work alongside Anglian Water, supporting the delivery of safe, reliable water services to thousands of customers every day. As part of this long standing partnership, we're looking for a Customer Service Advisor to join our team and play a key role in delivering an excellent customer experience across the Anglian region. This is more than a tr…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.