Customer Service Advisor - EV Charging Products

Are you ready to power the future of sustainable transport? SWARCO is looking for an enthusiastic and tech-savvy Customer Service Advisor to join our growing Smart Charging team at the Michelin Scotland Innovation Parc in Dundee. As a key member of our operations centre, you will be the friendly, reliable face of the ChargePlace Scotland network, acting as the primary point of contact for EV drivers and charge point owners. This is a fantastic opportunity for a graduate or early-career professional to launch their journey in the green energy sector while developing valuable technical and communication skills in a fast-paced, mission-driven environment.

In this role, you will go beyond traditional support; you will be a vital problem-solver, providing clear guidance and basic technical assistance to help our users stay charged and on the move. We are looking for outgoing, confident individuals who thrive on helping others and are passionate about the transition to electric mobility. If you are eager to make a tangible impact on Scotland’s infrastructure and want to build your career with a global leader in intelligent transport solutions, we want to hear from you. Join us at SWARCO and help us drive the change toward a cleaner, greener tomorrow.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.