Customer Service Advisor

Customer Service AdministratorLocation: Manton Wood, Worksop Business Unit: Supply Chain Hours: 37.5 hours per week Working Pattern: Tuesday to Saturday, 10:00am – 6:00pm Pay Rate: £13.16 per hour Contract: Ongoing About the RoleWe are looking for a Customer Service Administrator to join our Network Operations team at Manton Wood, Worksop on an ongoing basis. This is a customer service-focused role where you will be responsible for supporting customers, responding to queries, and ensuring their…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.