Customer Service Advisor

Are you looking to kickstart your career with a purpose-driven company that truly values your contribution? At Phillips & Cohen Associates (UK) Ltd, we don’t just hire Customer Service Advisors; we empower Estate Care Specialists. Based in our vibrant Manchester contact centre, you will play a pivotal role in supporting families during their most sensitive times, working on behalf of over 70 of the UK’s largest creditors to help resolve accounts through probate. This is an exceptional opportunity to develop high-level communication skills and professional empathy while making a tangible difference in people's lives every single day.

We believe that when our people thrive, our business thrives, which is why we’ve curated a comprehensive benefits package designed to support your personal and professional well-being. From the moment you join our team, you will gain access to a variety of forward-thinking perks including our Cycle to Work and Electric Car schemes, childcare vouchers, and a robust Dental and Health Cash Plan. We are committed to your future, offering a competitive company pension and a supportive, inclusive culture that celebrates your growth. If you are ready to launch your career in a supportive, fast-paced environment where your voice matters, we would love to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.