Customer Service Advocate II (Remote)

Are you a natural problem-solver with a passion for helping others navigate the complexities of healthcare? At CareFirst, we are looking for a dedicated Customer Service Advocate II to join our remote team and serve as a vital link between our members, providers, and brokers. In this role, you won't just be answering questions; you will be an educator and a guide, helping people understand their benefits, resolve complex claims, and master our digital self-service tools. If you are eager to launch your career in a supportive, fast-paced environment where your communication skills can truly make a difference, we want to hear from you.

We believe that exceptional service starts with empathy and a commitment to clarity. As an Advocate II, you will be empowered to provide proactive support, turning challenging inquiries into positive experiences through your technical knowledge and troubleshooting expertise. This is an incredible opportunity for graduates and early-career professionals to develop a robust foundation in the health insurance industry while enjoying the flexibility of a remote workspace. Join the CareFirst family and help us build a healthier future, one conversation at a time.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.