Customer Service and Technical Support - Overnights

Job Description Job Description This is an in-office position. Perform quality assurance checks on scheduled broadcast events. Required to participate in on-going training programs. Work with other operations staff and other departments to provide operational assistance, diagnose problems, and avoid discrepancies. Maintain client, vendor and partnership relationships. Escalating requests for service calls to dispatch technician for follow on issues unable to be resolved remotely Authorizing ser…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.