Customer Service Assistant (Arcades)

Are you looking for more than just a job? At HB Leisure, we don’t just operate world-class games and amusements; we create unforgettable memories for guests across 29 countries and over 150 of the globe’s most iconic theme parks. We are looking for energetic, people-focused Arcade Hosts to join our vibrant team and become the face of fun. If you have a passion for service, a knack for making people smile, and the drive to excel in a fast-paced environment, this is your chance to launch an extraordinary career with a global leader in the leisure industry.

As a Customer Service Assistant, you will do much more than manage an arcade; you will be the heartbeat of the guest experience, ensuring every visitor walks away with a win. We pride ourselves on doing things differently, and we are looking for individuals who bring personality, enthusiasm, and a positive mindset to the floor. Beyond the daily excitement, HB Leisure offers a unique pathway for growth—we don't just offer you a career in the local leisure sector, but the potential to travel the world and experience working in our incredible international locations. If you are ready to turn your passion for people into a global adventure, we want to hear from you today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.