Customer Service Assistant - Castleford

Are you ready to turn your energy into a career? At Tenpin Castleford, we don’t just offer jobs; we provide a stage for your personality to shine. We are looking for a vibrant Customer Service Assistant to join our team, where your confidence and positive attitude are the only prerequisites we need. Whether you are a recent graduate looking for your first big break or simply someone who loves making people smile, we provide all the training necessary to help you master the art of hospitality in one of the most exciting, fast-paced environments in the industry.

Working with Tenpin means stepping into a world where fun is our primary business. We are far more than just a bowling alley—we are a destination for escape rooms, high-energy karaoke, 4D laser tag, and cutting-edge arcades. As an integral part of our team, you will be at the heart of the action, ensuring every guest leaves with a memory they’ll cherish. If you have a passion for entertainment and want to work in a place that feels less like a workplace and more like a community, we would love to hear from you. Come help us entertain and launch your career in a role that celebrates your individuality every single day.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.