Customer Service Assistant

Are you looking to turn your summer into an unforgettable experience? Genda Playnation Entertainment Ltd is searching for energetic, people-focused individuals to join our team as Seasonal Customer Service Assistants at our vibrant arcade in Skirlington Leisure Park. If you thrive in fast-paced environments and have a knack for making people smile, this is your chance to step into a role that is as much about creating joy as it is about delivering top-tier service. We aren't just offering a job; we’re offering you the chance to be at the heart of the holiday excitement, ensuring every guest leaves with a winning memory.

As a key member of our team, you will be the face of the fun, helping holidaymakers of all ages navigate our arcade and ensuring our venue remains a lively, welcoming hub of entertainment. This role is perfect for someone starting their professional journey who wants to gain valuable experience in a dynamic, customer-centric setting. You’ll develop essential communication and problem-solving skills while working in a friendly, supportive atmosphere where no two days are the same. If you are ready to bring your enthusiasm to a role that celebrates energy, positivity, and guest satisfaction, we want to hear from you today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.