Customer Service Assistant - Newcastle Under Lyme

We’re looking for a friendly, helpful person to join the team working across our Newcastle-under-Lyme branch location. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is a part-time role working Monday 8.30-4.00, Wednesday 8.30-4.00 and Saturday 8.30-12.30 This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and effi…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.