Customer Service Assistant Over 18 - Birmingham

Customer Service Assistant Over 18 - Birmingham Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain-it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.