Customer Service Assistant

At Pharmica, we are redefining the landscape of modern healthcare by blending cutting-edge technology with a human-centric approach to pharmacy. As one of the UK’s leading online pharmacies, we pride ourselves on making essential health services more accessible, efficient, and impactful for every patient we serve. We are looking for a vibrant, organized, and empathetic Customer Service Assistant to join our mission-driven team and help us deliver the gold standard in digital healthcare support.

In this role, you will be the friendly voice and helpful hand behind our seamless customer experience. This is an incredible opportunity for a motivated individual or recent graduate to launch their career in a fast-paced, innovative environment where your contributions directly influence positive health outcomes. You will handle inquiries with care, solve problems with precision, and play a vital part in a company that is actively transforming how people access the care they need. If you are passionate about people, eager to learn, and ready to make a real difference, we would love to have you on our team.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.