Customer Service Assistant / Pin Technician - Cambridge

Are you looking for a role that is as dynamic as you are? At Tenpin Cambridge, we don’t just offer bowling—we create unforgettable experiences. From the adrenaline-fueled challenges of Houdini's Escape Rooms and 4D Laser Arena to the high-energy atmosphere of our karaoke suites, arcade zones, and vibrant bars, we are the ultimate destination for fun. We are looking for an energetic, versatile Customer Service Assistant and Pin Technician to join our team, where no two shifts are ever the same and your enthusiasm is the key to our success.

In this dual-focused role, you will be the heartbeat of our entertainment hub. You will spend your time providing top-tier service to our guests, ensuring every visitor has a fantastic experience, while also going behind the scenes to keep the action rolling as a Pin Technician. You don’t need to be a bowling pro to apply; we are looking for proactive individuals with a great attitude who are eager to learn, solve problems, and keep our state-of-the-art facilities in perfect shape. If you are a graduate or entry-level professional looking to kickstart your career in a fast-paced, social environment where you can develop both your guest-facing skills and technical ability, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.