Customer Service Call Agent - Chicago

Are you looking to kickstart your professional career with a dynamic, industry-leading team? Adecco US, Inc. is currently seeking motivated and detail-oriented Energy Customer Care Agents to join our remote workforce in Illinois. This is an incredible opportunity for recent graduates and entry-level professionals to gain valuable experience in a specialized, fast-paced utility environment. You will be at the forefront of the energy sector, serving as a vital point of contact for customers and playing a direct role in delivering the exceptional, reliable service they depend on every single day.

In this fully remote role, you will be empowered to hone your communication skills while navigating technical challenges in a supportive, collaborative atmosphere. We offer a structured Monday-Friday schedule from 8:00 am to 5:00 pm, providing the perfect balance for your professional growth and personal lifestyle. If you are passionate about helping others, eager to learn the ins and outs of the energy industry, and ready to make an impact from the comfort of your home in Illinois, we want to hear from you. Join Adecco today and take the first step toward a rewarding career journey with a team that values your potential and dedication.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.