Customer Service Consultant - Denver (Remote)

Are you ready to jumpstart your career with a company that is redefining the automotive industry? At CarMax, we believe your professional journey should be as seamless and exciting as the experience we provide our customers. As a Customer Service Consultant based in the Denver area, you will serve as the heartbeat of our operation, acting as the vital link that connects our digital world to our physical showrooms. This is a unique opportunity for motivated graduates and early-career professionals to master high-level communication skills while helping people navigate one of the most significant purchases of their lives in a flexible, remote-first environment.

In this role, you will be much more than a point of contact; you will be an advocate for the customer, responding to inquiries and guiding them through every step of their car-buying journey with confidence and care. Whether you are managing sales leads or troubleshooting complex requests, you will ensure that every interaction reflects the iconic CarMax standard of excellence. If you are a problem-solver who thrives on building genuine connections and wants to work for an industry leader that values innovation and personal growth, we invite you to join our team and help us drive the future of retail forward.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.