Customer Service Consultant Kenosha (Remote)

Are you ready to jumpstart your career with a company that is redefining the automotive industry? At CarMax, we are looking for a motivated Customer Service Consultant to join our team in Kenosha. This is your chance to be the face of our brand, acting as the vital bridge between a customer’s online search and their ultimate dream car purchase. If you are a natural communicator who loves solving problems and wants to make a real impact, we want you to help us deliver the iconic, seamless experience that has made us an industry leader.

In this remote-first role, you will be the go-to expert for customers navigating their vehicle-buying journey from the comfort of their own homes. Whether you are responding to sales leads, answering inquiries, or guiding someone through our simple buying process, you will be empowered to provide personalized solutions that make car buying exciting and stress-free. We are looking for energetic, tech-savvy individuals who are eager to learn and ready to grow within a supportive, forward-thinking environment. If you are ready to turn your passion for people into a rewarding career, apply today and join us in driving the future of retail.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.