Customer Service Consultant - Raleigh (Remote)

Are you ready to redefine the car-buying journey? At CarMax, we are looking for a vibrant, driven Customer Service Consultant to join our Raleigh-based remote team and serve as the heartbeat of our iconic customer experience. In this role, you will act as the vital bridge between our digital storefront and our physical locations, ensuring that every customer enjoys a seamless, stress-free transition from browsing online to driving off the lot. If you are a natural problem-solver who thrives on building connections and wants to launch a career with a company that prioritizes innovation and integrity, you belong here.

As a key member of our team, you will dive into the fast-paced world of automotive retail by responding to sales leads and guiding customers through their unique buying process. You won’t just be answering questions; you will be empowering people to find the vehicle that perfectly fits their lifestyle. Whether you are a recent graduate or early in your professional journey, we provide the tools and support you need to excel in a remote environment while developing world-class communication and sales skills. Join us at CarMax, where your career is designed to be as exciting as the open road.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.