Customer Service Consultant - Richmond (Remote)

Are you ready to jumpstart your career with a company that is redefining the automotive industry? At CarMax, we believe your professional journey should be as seamless and rewarding as our car-buying process. We are looking for a motivated and tech-savvy Customer Service Consultant to join our Richmond-based team in a fully remote capacity. In this role, you won’t just be answering questions; you’ll be the heartbeat of our operation, acting as the vital link that connects our digital platform to our iconic in-store experience. If you are a natural communicator who loves solving problems and helping people reach their goals, this is the perfect launchpad for your career.

As a Customer Service Consultant, you will be empowered to guide customers through every milestone of their car-buying journey. You will engage with sales leads and manage inquiries with enthusiasm, ensuring that every interaction is simple, transparent, and personalized. Whether you are helping a customer find their dream vehicle or navigating the logistics of an at-home delivery, your support will be the defining factor in their experience. We are looking for someone who thrives in a collaborative, fast-paced environment and is eager to grow within a culture that champions innovation and celebrates individual success. Join us at CarMax and help us deliver the future of automotive retail from the comfort of your own home.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.