Customer Service - Contact Center

Are you looking to launch your career in a dynamic, high-energy environment where your voice makes a real impact? Bryant & Stratton College is seeking an enthusiastic Contact Center Representative to join our Online Education team in Orchard Park, NY. In this role, you will serve as the first point of connection for prospective students, acting as an ambassador for their educational journey. This is the perfect opportunity for a motivated professional or recent graduate who thrives in a fast-paced setting and is passionate about helping others achieve their academic goals through meaningful, recruitment-focused conversations.

At Bryant & Stratton College, we believe in supporting our team members as they grow, which is why we offer a collaborative culture that celebrates success and innovation. While this position is based at our Orchard Park campus, we value work-life balance and provide opportunities for a hybrid or work-from-home schedule based on your tenure and performance. If you are a proactive communicator with a drive to succeed and a desire to contribute to a mission-driven organization, we want to hear from you. Join us and help shape the future of education while building a rewarding career path of your own.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.