Customer Service Coordinator (Cary)

Job Title: Customer Service Coordinator Pay Rate: $33.65/HR Duration: 12 months Location: Remote (requires up to ~1 month of onsite in Cary, NC, training initially) 2nd shift : (3:00 PM–12:00 AM) , with some flexibility for alternate schedules (including late-night/3rd shift coverage and one weekend day) Our Healthcare Diagnostics team is seeking a Customer Service Coordinator to support service operations by coordinating customer requests, scheduling field service engineers , and ensuring exce…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.