Customer Service Coordinator

Our client is a growing B2B organisation providing specialist services to a diverse portfolio of business customers. With a strong focus on customer experience, operational efficiency and sustainability, the business is committed to delivering high-quality services and building long-term client relationships. As the organisation continues to grow, it is looking for a proactive and organised individual to support its service function and help ensure a smooth and efficient customer journey. The R…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.