CUSTOMER SERVICE LEADER

SCOPE: Will maintain world class customer service relations through a customer facing attitude, responsive communication, equipment troubleshooting, job scheduling, and finding solutions to tough problems. EDUCATION: A BS in Mechanical Engineering or an equivalent combination of education and experience. PREFERED EXPERIENCE Experience in the field service business (including dispatching field service engineers for installations, warranty, breakdown and preventative maintenance service) of elect…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.