Customer Service Manager

At Copeland, we don’t just engineer climate technologies; we define the future of sustainability. As a global leader in HVACR, we are on a mission to bring comfort to the world while protecting our planet’s most critical resources. We are looking for an ambitious, forward-thinking Customer Service Manager to join our team and act as the vital bridge between our cutting-edge technology and the people who rely on it every day. If you are a natural problem-solver who thrives in a fast-paced, mission-driven environment, this is your chance to launch your career at the intersection of innovation and human impact.

In this role, you will do much more than manage inquiries; you will champion the customer experience for a company that powers essential global infrastructure. You will lead efforts to streamline support processes, analyze feedback to drive product improvements, and ensure that our category-leading brands remain synonymous with excellence. We are looking for a graduate who is ready to take ownership, learn from world-class engineers, and grow into a leadership role within a company that values bold ideas and sustainable growth. Join Copeland, where your work supports a cooler, more efficient world and your professional journey is just beginning.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.