Customer Service Manager - Retention SME Direct

Are you a natural leader with a passion for driving results and fostering meaningful customer relationships? Bupa is looking for a dynamic Customer Service Manager to join our Retention SME Direct team, where you will lead, inspire, and develop a high-performing operational team dedicated to delivering excellence. This is a fantastic opportunity to step into a pivotal leadership role within a world-leading healthcare organization, where your ability to coach talent and execute retention strategies will directly influence the health and wellbeing of our SME customers.

Based at our vibrant Bupa Place office in Salford, this role offers the perfect balance of collaboration and flexibility through our hybrid working model. We provide a competitive starting salary from £56,300 depending on experience, paired with an industry-leading benefits package designed to support your own growth and work-life balance. If you are an ambitious professional ready to take the next big step in your career, we want to hear from you. Join us at Bupa, where we don’t just manage teams—we empower people to achieve their best, every single day.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.