Customer Service -Remote

Are you a tech-savvy problem solver looking to launch your career with a forward-thinking industry leader? Nextgen Information Services is seeking a motivated, remote-based Customer Service Representative to join our dynamic team for a 5-month contract. This is the perfect opportunity for recent graduates or early-career professionals to gain invaluable experience in a fast-paced environment, where you will be the first point of contact for users navigating our platform. If you have a passion for helping others and a knack for troubleshooting, we want to hear from you.

In this role, you will act as a digital guide, assisting users by diagnosing technical hurdles and providing clear, effective solutions to keep them moving forward. You will leverage your experience with Salesforce CRM to manage tickets and track resolutions, ensuring every interaction is seamless and professional. Whether you are walking a user through clearing their browser cache or helping them master a login process, your efforts will directly contribute to our commitment to excellence. If you are ready to build your professional toolkit while working from the comfort of your own home, apply today and help us define the future of information services.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.