Customer Service Rep (1.0 FTE Day)

Are you a natural problem-solver with a heart for helping others? Franciscan Alliance is looking for a dedicated Customer Service Representative to join our remote team in Northern Indiana. In this vital role, you will be the voice of our organization, providing clear guidance and compassionate support to patients navigating their healthcare journey. You will handle incoming calls and correspondence, helping individuals understand their financial obligations and identifying the best paths forward for account resolution. It is a fantastic opportunity to kickstart your professional career in a supportive environment while making a tangible difference in the lives of those we serve.

At Franciscan Health, we believe that exceptional patient care extends far beyond the clinical setting. As part of our team, you will contribute to a mission-driven organization that values integrity, innovation, and community wellness. This 1.0 FTE day-shift position offers the flexibility of working from home, allowing you to balance your professional growth with your personal life. If you are a clear communicator who thrives on helping others reach a resolution and wants to build a meaningful career with a premier healthcare leader, we invite you to apply and help us continue our tradition of excellence.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.