Customer Service Rep -REMOTE (Must reside in the following counties near Oklahoma City, OK: Oklahoma County, Lincoln County, Kingfisher County, Logan County, Payne County, Cleveland County, Grady Coun

Are you looking to launch your career with a purpose-driven organization where your voice truly makes a difference? Maximus is thrilled to open a pipeline for motivated, empathetic individuals to join our team as Remote Customer Service Representatives supporting the Federal Emergency Management Agency (FEMA). In this vital role, you will serve as a lifeline for individuals and businesses navigating the aftermath of disasters. You will be the calm, professional voice on the other end of the line, guiding applicants through the assistance process and helping communities begin their journey toward recovery.

This is a unique opportunity to build essential professional skills while working from the comfort of your home. To be eligible for this remote position, you must reside within one of the following designated counties near Oklahoma City: Oklahoma, Lincoln, Kingfisher, Logan, Payne, Cleveland, or Grady. If you are a clear communicator, a quick learner, and someone who thrives on helping others when they need it most, we want to hear from you. Join us at Maximus, where your daily work directly contributes to FEMA’s mission of helping people before, during, and after disasters, and take the first step toward a rewarding career that makes a tangible impact.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.