Customer Service Rep -REMOTE Waco/Kileen/Temple Texas (Must reside in the following counties near Waco, Texas: McLennan County, Bell County, Falls County, Robertson County, Coryell County, Lampasas Co

Are you looking to kickstart your career with a mission-driven organization that makes a tangible difference when it matters most? Maximus is seeking passionate, empathetic, and reliable Customer Service Representatives to join our team in support of the Federal Emergency Management Agency (FEMA). In this vital role, you will be the voice of support for individuals and businesses navigating the aftermath of disasters, helping them secure the essential assistance they need to rebuild their lives. If you are a recent graduate or early-career professional eager to develop your communication skills while serving your community, this is the perfect opportunity to launch a meaningful career.

This is a remote position specifically designed for residents living in McLennan, Bell, Falls, Robertson, Coryell, or Lampasas counties. By joining us, you will be part of a dynamic, supportive team dedicated to excellence and responsiveness in high-impact situations. While these positions are contingent upon contract award, we are actively building a pipeline of top-tier talent ready to step up and assist those in need. If you are ready to turn your passion for helping others into a professional journey, we invite you to apply and help us provide hope and assistance to those who need it most.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.