Customer Service Representative

Abacus is looking to hire a REMOTE Customer Service Representative in the Cockeysville, MD area. Roughly 4-6 weeks of paid in person training - then fully REMOTE! Equipment provided. Job Duties: Answer calls and respond to emails. Handle customer inquiries both over the phone and by email. Research required information using available resources. Manage and resolved customer complaints. Provide customers with product/service information. Enter new customer information into the system. Route call…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.