Customer Service Representative - Alerts/Panics

Are you looking to launch your career at the intersection of healthcare and cutting-edge technology? At Labcorp, we don’t just process diagnostics; we provide the critical data that saves lives and shapes the future of medicine. As a Customer Service Representative specializing in Alerts and Panics, you will serve as a vital link in our global diagnostic network. This is an exceptional opportunity for a motivated professional to join a team where speed, accuracy, and compassion intersect, ensuring that urgent medical information reaches healthcare providers exactly when it matters most.

In this high-impact, entry-level role, you will be the frontline guardian of patient outcomes, managing time-sensitive communications with precision and poise. You will navigate complex diagnostic workflows, utilizing our advanced systems to track and escalate critical alerts while maintaining the highest standards of professional excellence. If you are a detail-oriented communicator with a passion for problem-solving and a desire to make a tangible difference in the lives of patients worldwide, we invite you to grow your career with us. Join Labcorp and turn your professional ambition into a meaningful contribution to global health.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.