Customer Service Representative

Are you looking to jumpstart your career with a global leader in workforce solutions? BCforward is seeking a motivated and energetic Customer Service Representative to join our dynamic team in Rio Rancho, NM. In this 24-month contract role, you will be the primary point of contact for our diverse clientele, acting as the face of our organization while gaining invaluable professional experience. This is the perfect opportunity for a recent graduate or an aspiring professional to build a strong foundation in client relations within a supportive, fast-paced, and industry-leading environment.

At BCforward, we believe that our people are our greatest asset, and we are committed to helping you succeed from day one. You will thrive in a collaborative setting where your communication skills and problem-solving abilities will directly impact our mission of delivering world-class business solutions to top-tier government and Fortune 500 clients. With a competitive pay range of $14.97 to $19.59 per hour and a culture that values growth and innovation, this position offers more than just a paycheck—it offers a clear path to professional development and a chance to make your mark at a company that has been driving success since 1998.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.