Customer Service Representative

Are you a natural communicator looking to launch your career in a dynamic, people-first environment? Bryant & Stratton College is seeking an enthusiastic Customer Service Representative to join our fast-paced Orchard Park team. In this role, you will be the heartbeat of our college-wide enrollment efforts, serving as the first point of contact for prospective students eager to start their academic journeys. If you thrive in a collaborative setting and possess a genuine talent for building rapport, this is the perfect opportunity to make a meaningful impact while developing essential professional skills.

As a key member of our contact center, you will handle a high volume of recruitment-related inquiries, guiding potential students through the initial steps of their education with confidence and care. We are committed to your long-term growth; while this position is based onsite in Orchard Park, we offer a flexible path toward hybrid work options as you demonstrate your performance and dedication. Join us at Bryant & Stratton College, where we empower our staff as much as our students, and help us turn inquiries into life-changing academic success stories.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.