Customer Service Representative

Are you looking to launch your career with a global leader that makes a tangible impact on the lives of millions? At Conduent State & Local Solutions, Inc., we don’t just process inquiries; we provide mission-critical support that keeps communities running. As a Remote Customer Service Representative II, you will serve as the heartbeat of our operations, acting as a trusted advocate for the citizens and clients who rely on our expertise every single day. If you are a problem-solver with a passion for helping others, this is your opportunity to join a team where your unique perspective is not only welcomed but celebrated as a vital part of our success.

We believe that your professional journey should be as rewarding as it is challenging. By joining our remote team, you will enjoy a flexible work environment that empowers you to thrive while developing essential communication and analytical skills that will serve as a foundation for your entire career. At $17.50/hr, you will be compensated for your dedication as you grow alongside a Fortune 100-level organization. If you are ready to turn your talent for connection into a meaningful career, we invite you to apply and discover how you can make a real difference with Conduent.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.