Customer Service Representative, Customer Experience

Job Title: REMOTE Customer Service Representative, Customer Experience Reports to: Customer Service Sr. Supervisor, Customer Experience Scope: Individual Contributor, CF2 Years of Experience: 1 years Location: Hybrid Remote – Reno Supported MUST RESIDE IN THE STATE OF AND WITHIN 60 MILES OF OUR RETAIL STORES IN PITTSBURGH, CHICAGO, ATLANTA, AUSTIN, OR SALT LAKE CITY Contract Duration: 11/16/2026 through 04/05/2027 Compensation: $21.25 per hour $25 per pay period for home office supply stipend …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.