Customer Service Representative - Entry Level

Are you a high-energy communicator looking to kickstart your career in a dynamic, people-first environment? GEM U.S.A Inc. is searching for a vibrant Customer Service Representative to join our fast-growing event marketing agency. This isn't your typical desk job; you will be the face of our brand, acting as the primary point of contact for our clients and helping to orchestrate the high-impact live events that define our reputation. If you are a natural relationship-builder who thrives on variety and wants to turn your outgoing personality into a professional asset, you have found your perfect match.

In this entry-level role, you will be empowered to provide exceptional support, engage directly with event attendees, and contribute to the seamless execution of memorable live experiences. We value ambition and a "can-do" attitude above all else, which is why we provide extensive training to ensure you succeed. At GEM U.S.A Inc., we don't just offer a job—we offer a clear path for professional growth and advancement. If you are ready to launch your career within a collaborative team that celebrates innovation and rewards hard work, we invite you to apply and help us shape the future of experiential marketing.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.