Customer Service Representative

Job Description Title: CSR - Customer Service Representative \n Location: Multiple | You will be assigned the nearest | REMOTE ( Only applicants within 80miles from the below locations will be accepted There would be no onsite visits required unless the worker loses power-then they would need to report to a site to work ) \n \n Merrillville, IN 46410 \n Columbus, OH 43215 \n Canonsburg, PA 15317 \n Chester, VA 23836 \n Lexington, KY 40511 \n \n Duration: 6 Months with possible extension \n \n *…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.