Customer Service Representative- Fraud

Are you a natural problem-solver looking to launch your career with an industry-leading team? LocateSmarter is seeking a dedicated Customer Service Representative to join our dynamic Fraud division. As a recognized Top 100 Training organization, we don't just offer you a job; we provide a comprehensive roadmap for professional growth. In this role, you will act as a vital bridge between our clients and their consumers, utilizing your sharp communication skills to navigate complex situations, build meaningful rapport, and deliver high-impact solutions that protect and support our community.

This is the perfect opportunity for driven graduates or early-career professionals who thrive in a fast-paced, remote environment. You will master the art of both inbound and outbound communication, turning every interaction into an opportunity to provide clarity and resolution. At LocateSmarter, we pride ourselves on being an InHerSight Top 20 Business Service Employer, meaning you will be working in a culture that truly values your contribution, fosters inclusivity, and rewards excellence. If you are ready to sharpen your analytical skills while making a tangible difference in the world of fraud prevention, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.