Customer Service Representative

Position: Customer Service Representative 100% Remote Hiring: W2 Contract / Fulltime Job Description: Position Summary: Level 1 Service Desk Agent will: Provide initial support for customer requests via telephone, email, chat, or other available means of contact to the Support Center Quickly assesses the user s issue and provides first level support for problem resolution. Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area Requi…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.