customer service representative

Are you a creative enthusiast with a passion for delivering world-class service? Horizon Photo Productions LLC is looking for an energetic and detail-oriented Remote Customer Service Representative to join our fast-growing team. In this role, you will be the heartbeat of our client experience, acting as the primary point of contact for individuals looking to bring their visual stories to life. Whether you are guiding a client through their first booking or ensuring a project runs seamlessly from start to finish, you will play a vital role in upholding the high-quality standards that define our brand.

This is a perfect opportunity for a recent graduate or early-career professional to kickstart their journey in a dynamic, creative, and fully remote environment. We value clear communication, a proactive problem-solving mindset, and a genuine desire to help others succeed. As a member of our Client Services department, you will gain hands-on experience in production coordination and client relationship management, all while working from the comfort of your own home. If you are ready to launch your career with a company that celebrates visual artistry and professional excellence, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.