Customer Service Representative I

Are you a people person looking to launch your career with an industry leader? At Quest Diagnostics, we are on a mission to empower better health, and we are looking for a dedicated Customer Service Representative I to join our vibrant team in Lenexa, KS. This is the perfect opportunity for a motivated professional to gain valuable corporate experience in a fast-paced, mission-driven environment. As the voice of Quest, you will provide critical support to our patients and healthcare partners, ensuring they receive the accurate information and compassionate guidance they deserve.

This remote-hybrid role offers the flexibility of working from home while keeping you connected to our local Lenexa community for periodic on-site collaboration. We are looking for someone available Tuesday through Saturday, 8:00 AM to 5:00 PM, who is ready to grow their communication and problem-solving skills in a supportive, inclusive workplace. With a competitive starting rate of $17.20 per hour and potential shift differentials for those interested in expanding their schedule, you will find that Quest Diagnostics is not just a workplace, but a place where your dedication truly makes a difference in the lives of others.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.